As much as we hate to see a customer canceling their hosting account with us, the cancellation process is very simple.

1. Open a support ticket requesting your cancelation from your client's portal.

Our support team will then review the request and processes it accordingly.

As per our Policy, cancellation requests must be submitted prior to the end of the billing period. Cancellation requests submitted after the beginning of the next billing period will incur the charge of the full billing period and will then be canceled at the end of it.

Cancellation requests submitted through Online Chat, email, or any other method can not be honored - you MUST submit a support ticket through your client's portal.