Depending on your ISP (Internet Service Provider), you may or may not be able to use our out going mail server.
We have noticed people using SBC/AT&T DSL having this problem, including us!
2 Options:
1) Continue to use our outgoing mail server. Here is the workaround, you need to change the Outgoing Server port (SMTP). Here are the directions for Outlook (similar for Express):
- Tools -> Email Accounts -> View or change existing e-mail accounts -> Next -> Select your email account -> Change -> More Settings -> Advanced Tab -> Change Outgoing server (SMTP) from 25 to 26 -> OK -> Next -> Finish
2) Use SBC/AT&T outgoing mail server.
- Tools -> Email Accounts -> View or change existing e-mail accounts -> Next -> Select your email account -> Change -> Change the Outgoing mail server (SMTP) to smtp.sbcglobal.yahoo.com -> then click on More Settings -> Outgoing Server tab -> check “My outgoing server (SMTP) requires authentication” -> mark “Log on using” -> enter your login user name and password provided by your ISP -> OK -> Next -> Finish
This should fix your sending email problem. If you are still having problems, please contact us.
